Privacy Policy

Last Updated: December 28, 2024

Welcome to Vesper Infotech Pvt. Ltd. ("Company," "we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://vesperinfotech.com and use our services, including FriendlySpy.

By accessing our website or using our services, you consent to the practices described in this Privacy Policy. Please read this policy carefully to understand our views and practices regarding your personal data.

1. Information We Collect

1.1 Information You Provide to Us

We collect information that you voluntarily provide to us when you interact with our website and services:

• Contact Information: Name and email address when you fill out forms on our website
• Service-Related Information: Facebook Ad URL or Facebook Ad Library URL that you submit for competitor analysis through our FriendlySpy service
• Communication Data: Any information you provide when contacting us via email or through our website forms

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain information through cookies and similar tracking technologies:

• Device Information: Browser type, operating system, device type, screen resolution
• Usage Data: Pages visited, time spent on pages, click patterns, scrolling behavior
• Location Data: General geographic location based on IP address
• Referral Data: How you arrived at our website

1.3 Information from Third-Party Services

We use the following third-party analytics and tracking services that may collect information about your use of our website:

Service	Purpose	Data Collected
Google Analytics	Website analytics and traffic analysis	Usage patterns, demographics, device info
Google Tag Manager	Tag deployment and management	Facilitates data collection by other tags
Microsoft Clarity	User behavior analysis	Session recordings, heatmaps, click data

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our services, including FriendlySpy competitor analysis
• To respond to your inquiries and provide customer support
• To send you service-related communications and updates
• To analyze website usage and improve our services
• To detect, prevent, and address technical issues
• To comply with legal obligations

3. Facebook Platform Data Usage

3.1 Facebook App Information

We operate a Facebook application named "Ad Library API Access" (App ID: 872436541911081) which is integrated into our FriendlySpy service for competitor ad analysis purposes.

3.2 Facebook Permissions and Scopes

Our Facebook application uses the following permissions:

• ads_read: To access and read public advertisement data from Facebook Ad Library
• business_management: To manage business-related data for analysis purposes
• pages_read_engagement: To read page engagement metrics for competitive analysis
• public_profile: To access basic public profile information

3.3 Facebook Data Usage

We want to be transparent about how we use Facebook Platform data:

• Our application operates as a backend system using System User access tokens
• We do not require users to log in with Facebook
• We do not collect personal data from Facebook users
• We only access publicly available advertisement data from the Facebook Ad Library
• The data accessed is used solely for generating competitor analysis reports through FriendlySpy

3.4 Facebook Data Protection

In accordance with Facebook's Platform Terms:

• We do not sell, license, or purchase any data obtained from Facebook
• We do not transfer Facebook data to any ad network, data broker, or other advertising or monetization-related service
• We do not use Facebook data for purposes that are not disclosed in this Privacy Policy
• We implement appropriate security measures to protect any data accessed through Facebook's APIs

4. Cookies and Tracking Technologies

4.1 Types of Cookies We Use

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors interact with our website (Google Analytics)
• Performance Cookies: Help us improve website performance and user experience (Microsoft Clarity)

4.2 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. Most browsers allow you to:

• View what cookies are stored and delete them individually
• Block third-party cookies
• Block cookies from specific sites
• Block all cookies
• Delete all cookies when you close your browser

4.3 Third-Party Analytics Opt-Out

• Google Analytics: You can opt-out by installing the Google Analytics Opt-out Browser Add-on
• Microsoft Clarity: You can opt-out through Microsoft's privacy settings or by using browser privacy features

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website and services (Google Analytics, Google Tag Manager, Microsoft Clarity), subject to confidentiality agreements
• Legal Requirements: When required by law, court order, or governmental authority
• Protection of Rights: To protect our rights, privacy, safety, or property, and that of our users or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

6. Data Storage and Security

6.1 Data Storage

Your data is stored on secure cloud servers. We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6.2 Security Measures

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Secure data transmission using SSL/TLS encryption
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure cloud infrastructure with industry-standard protections

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to certain exceptions
• Objection: Object to the processing of your personal information in certain circumstances
• Data Portability: Request a copy of your data in a structured, machine-readable format
• Withdraw Consent: Withdraw your consent at any time where we rely on consent to process your information

To exercise any of these rights, please contact us at info@vesperinfotech.com. We will respond to your request within a reasonable timeframe.

8. Children's Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at info@vesperinfotech.com. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to delete that information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. By using our services, you consent to the transfer of your information to these countries. We take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy.

10. Third-Party Links

Our website may contain links to third-party websites, services, or applications that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services after any modifications indicates your acceptance of the updated Privacy Policy.

12. Data Retention

We retain your personal information for as long as necessary to:

• Provide you with the services you have requested
• Comply with our legal obligations
• Resolve disputes and enforce our agreements
• Improve our services and develop new features

When your personal information is no longer required, we will securely delete or anonymize it.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:

© 2024 Vesper Infotech Pvt. Ltd. All rights reserved.